SIGNATURE
SPEAKING ENGAGEMENT
COLLECTION
igniting event & hospitality leaders & their teams to think, work & evolve different.
(grammar intentional)
20 years of world-class excellence & expertise
Unlocking Enchantment:
Daily Disney Culture Insights & Practices for Creating Transformational Moments of Wow
Go behind-the-scenes as we explore what makes Disney a world-class leader in creating magical guest experiences. Discover the secrets behind how Disney captivates guests from all over the world, transforming everyday moments into extraordinary memories. We’ll dive into the strategies that turn visitors into lifelong fans, uncovering the art of immersive storytelling and attention to detail. Attendees walk away empowered with magical inspiration how to bring that same “wow” factor to their own events and customer interactions.
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"Kerry Lee Doehr embodies Disney, full stop.
From the moment I saw her walk on stage, knew she represented the brand without having to say a word. Not only was her presence on point, but she was engaging, and provided deep knowledge of Walt, Disneyland, and Disney’s rich tradition and culture. She was able to unpack and uncover all the subtle details that I know, and love about the Disney experience, without even recognizing them. Hearing her speak allowed me to appreciate and understand the amount of detail and nuance it takes to provide me, the guest, with an unforgettable experience every time I visit a park."
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E. Andal-James
C-vent Event Software​​​​
Dazzling Tech: Elevating Events with Showstopping Storytelling:
Drones, Projection Mapping & AI,
Oh My!
Unveil the power of cutting-edge event technology to elevate your experiences to new heights. In this session, we’ll explore the latest aesthetic trends—from projection mapping and drones to AI - all in supporting storytelling that transforms events into immersive, interactive experiences where guests become part of the story.
You’ll learn how to communicate effectively with tech partners who provide these services, understand what’s required to implement them successfully, and discover how these innovations can add significant value to your offerings.
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This presentation features actual subject matter experts (SMEs) in their fields, sharing best practices and key insights that clients need to understand in order to create epic experiences. You’ll be learning directly from the pros, and we’ll tie it all together to ensure you’re equipped to market & build unforgettable moments for your clients.
Words that Win:
Mastering Written Communication for Success, Handling Tough Situations, and Crafting Emails That Make a Difference
Elevate your leadership skills to Super Hero level by mastering the delicate art of handling challenging conversations with colleagues, clients, and stakeholders. With a focus on written communication—often the source of misunderstandings—this session will equip you with essential phrases, words to avoid, and techniques to navigate high-stakes situations with finesse. Discover how to de-escalate conflicts swiftly, shift perspectives through persuasive messaging, and gain actionable strategies to approach any scenario with confidence and poise, ensuring success in even the most difficult conversations.
Imagineering Your Way to Event & Service Mastery: Crafting Experiences from Concept to Showtime
Discover the legendary Disney Imagineer approach to designing unforgettable experiences, from the first spark of an idea to "opening day" (or showtime!). This session explores how to apply inspiring and innovative methods to events, hospitality, guest experiences, teamwork, and leadership.
You’ll discover how to prototype ideas in a financially secure way, avoid common mistakes creatives make when innovating, and tap into counter-intuitive techniques that spark fresh creativity.
Plus, enjoy a hands-on, interactive exercise guaranteed to leave you laughing while cementing key innovation concepts for take-home value. Along the way, you’ll also connect with fellow attendees in fun and delightful ways, making this an inspiring and memorable experience for all.
The Art of Telling a Customer
"No"
There are many reasons we have to say no and sometimes "no" includes delivering bad or hard-to-hear news for the situation at hand. In this session, gain inspiration about new ways to say no and redirect the recipient to a better relationship rather than create a divide. From more common circumstances to those more difficult requiring some extra finessing and magic. Enjoy a master mind session at the end while the speaker facilitates an open discussion and allows anyone to present their most challenging circumstances with regard to having to say no.
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Mastering
Push Back
In this session, we look at the top 5 reasons push-back can happen and learn how to read each case and respond with the goal of better outcomes, often resulting in a push-forward for all involved.
Push-back is not where dreams go to die, but rather the laboratory where they can be amplified to new levels, and perhaps in the process foster more effective communication and stronger organizations, team work, and long-term client relations.
Think Different.
Work Different.
Evolve Different.
In the crown jewel of this collection we’ll explore how to ignite a modern renaissance for your organization while honoring the traditions and heritages that helped it become what it is today.
You'll learn how to approach problems as potential symptoms of deeper issues, avoid the pitfalls of optimism (wait what?) during a crisis, and seize opportunities to innovate in real-time. Discover how to design a department with purpose, aligned with core values, and go beyond branding to define your true "why". We'll also dive into the power of constructive dissent from team members, embracing uncertainty as a strategy, and asking the tough questions that lead to progress and innovation. Walk away with practical tools to reimagine and lead through any challenge in the events and hospitality industry.
Prevent Burnout & Spark Creativity by Cultivating Play & Empathy
The special events and hospitality industry is one of the highest burnout fields in the world. By cultivating play as an everyday practice and part of our work culture, and practicing empathy with coworkers and colleagues, studies show we are far less likely to burn out, and in fact, are more likely to stimulate creativity and innovation. Incorporating play into the workplace encourages collaboration, fosters resilience, and helps build stronger connections among team members. It also opens up space for fresh ideas, as creativity flourishes when people feel relaxed and engaged. Beyond reducing stress, playfulness allows us to approach challenges from new perspectives, unlocking innovative solutions that can elevate both personal and professional growth. Embracing play in the workplace not only boosts morale but can lead to higher productivity and more dynamic, memorable events.
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This session will address the value of play at work and then let loose with some inspiration and practice sessions to carry forward.
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The Essential Element of
Customer Exit Strategy
in Completing
Customer Experience Excellence
We're not talking about the predictable "how to save a sale"strategy. Nor are we talking about "how to fire" a toxic customer. This session levels up a look at one of the most under-focused-on parts of customer experience: when a customer leaves you. But it is in the "how" we craft the leave process and post-leave-process that ultimately reconciles the relationship- whether or not they book/hire you again. This power session audaciously examines an uncomfortable and often-ignored mission-critical part of customer experience.
For Fun:
The Razzle Dazzle of Musical Theater & Its Hidden Gems in Inspiring Better Events
What does musical theater and the performing arts have to do with events, hospitality and guest experience? Sit back, relax and enjoy a fun look at highlights of some of the best musicals in history and what we can learn from them for customer service that goes beyond the obvious aesthetic & showmanship aspect into the indescribable "feel" that guests experience.