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MASTER CLASS SPEAKING ENGAGEMENT  COLLECTION
2022 

igniting event & hospitality leaders & their teams to think, work & evolve different.

(grammar intentional)

20 years of world-class excellence & expertise

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Christmas Lights

Think Different. Work Different.

Evolve Different.

The crown jewel of this collection provides an array of delicious, rich topics & storytelling designed to pack a powerful punch in a short amount of time to leave attendees inspired to think & work differently.

Hot Air Balloons

Mastering Priorities:

Task vs. Purpose

Do you know the difference between task and purpose in every day duties and which one trumps the other and why?  Knowing this and empowering your team to know ensures successful decision-making process as well as enables maximum efficiency and brand-building at every customer touchpoint. 

Champaign Bottle and Glasses

The CX

Game Changer: Elevating The Golden Rule To the Platinum Rule

The very heart of hospitality is The Golden Rule.  But businesses who elevate this to The Platinum Rule have the opportunity of a lifetime for legendary service experience.

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Shattering 

The 

Cliques

That Divide Us

Turn industry cliques into collaborative and inclusive teams. In this session, start with a foundation of understanding why cliques are formed, their perceived purpose, and how they are adversely impacting the special events industry. Spark inspiration to be part of the change - whether you are in a clique (intentionally or unintentionally) or not. Better awareness is part of empathetic leadership, and empathetic leadership builds better community, teams, productivity, and a better industry.

Image by Michael Held

Getting Comfortable With Uncertainty & Making It Part of The Plan

In an industry that normally makes a living handling the unexpected, why have the last two years practically unhinged us?  Get used to it, folks.  Uncertainty is going to be here in epic proportions for a lot longer.  But we can get somewhat comfortable with it and even make it part of the plan. 

Campfire

Fireside Chat Workshop

Series

A "KLD Signature Experience", topics range from anything in our 2022 Speaking Collection or any specialized topic facing a niche group in the hospitality or special events industry.  See details by visiting our Fireside Chat page.

Gay Couple on their Wedding

Exclusively Wedding Biz

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me or click Edit Text. It's easy  to make it your own.

Learn More
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me or click Edit Text. It's easy  to make it your own.

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Gay Couple on their Wedding

Exclusively Wedding Biz

Edgy, taboo topics facing wedding professionals which few boldly address.  I go there.  

Topics coming soon.  

Please check back.

Image by Tim Mossholder

Sparking Innovation In Fresh New Ways

Learn the best practices of the world's leading innovators: their thought processes, how to prototype an idea in the most financially secure way possible, top mistakes creatives make when innovating, and other counter-intuitive methods designed to inspire creativity in new ways. Plus, enjoy a hands-on, fun exercise bound to leave you chuckling and cementing innovation concepts for take-home value, as well as connecting with other attendees in fresh

& delightful ways.  

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Disney Imagineer-Inspired Leadership: 

on Encouraging Failure

Do you encourage your team to fail (say what)? A company culture that encourages innovation encourages experimentation, and experimentation includes failures and learning from them.  In this session, we take a look at Disney work culture starting with the Imagineers way of work and share take-away processes easily applicable to almost any creative business.  Details are being finalized on this one,

so check back soon!

Image by Paul Skorupskas

Inspired Time Management: Identifying & Removing Insidious Distractions

Time management seminars, books & workshops are almost everywhere these days.  But one of the most commonly-overlooked items in time planning is that of proactively recognizing and eliminating distractions that zap our productivity and allow us to be all we are meant to be. We look at some of the more insidious distractions in the life of special event & hospitality pros and that of the creative entrepreneur and provide take-away tools to make achieving your purpose a little easier and more joyful.

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For Fun:

The Razzle Dazzle of Musical Theater & Its Hidden Gems in Inspiring Better Events

What does musical theater and the performing arts have to do with producing events?  Sit back, relax and enjoy a fun look at highlights of some of the best musicals in history and what we can learn from them for events that goes beyond the obvious aesthetic & showmanship aspect into the indescribable "feel" that guests experience.

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Prevent Burnout & Spark Creativity by Cultivating Play & Empathy 

The special events & hospitality industry is one of the highest burnout fields in the world.  By cultivating play as an every day practice (and part of our work culture) & practicing empathy with co-workers and colleagues, studies show we are far less likely to burn out, and in fact, are more likely to stimulate creativity and innovation.  

art of saying no

The Art of Telling a Customer "No"

There are many reasons we have to say no and sometimes "no" includes delivering bad or hard-to-hear news for the situation at hand.  In this session, gain inspiration about new ways to say no and redirect the recipient to a better relationship rather than create a divide.  From more common circumstances to those more difficult requiring some extra finessing and magic. Enjoy a master mind session at the end while the speaker facilitates an open discussion and allows anyone to present their most challenging circumstances with regard to having to say no.

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Mastering

Push Back

In this session, we look at the top 5 reasons push-back can happen and learn how to read each case and respond with the goal of better outcomes, often resulting in a push-forward for all involved.

 

Push-back is not where dreams go to die, but rather the laboratory where they can be amplified to new levels, and perhaps in the process foster more effective communication and stronger organizations, team work, and long-term client relations. 

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The Essential Element of

Customer Exit Strategy

in Completing Customer Experience Excellence

We're not talking about the predictable "how to save a sale"strategy.  Nor are we talking about "how to fire" a toxic customer. This session levels up a look at one of the most under-focused-on parts of customer experience: when a customer leaves you. But it is in the "how" we craft the leave process and post-leave-process that ultimately reconciles the relationship- whether or not they book/hire you again. This power session audaciously examines an uncomfortable and often-ignored mission-critical part of customer experience.

Summer Cocktails

The Art

of

Connecting

Nope, this is not a speaking topic, although our Preventing Burnout Through Empathy and Play topic above is pretty darn close if you are looking for something like that.

This is simply another way to give you a way to connect with us while displaying some awesome craft mocktail photos on the side.

 

We'd love to hear from you.

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(link in "learn more" below)