SIGNATURE
SPEAKING COLLECTION
2026
igniting event & hospitality leaders & their teams to think, work & evolve different.
over 20 years of world-class excellence & expertise
Premiere Signature Session
Unlocking Enchantment:
Daily Disney Culture Insights & Practices for Creating Transformational Moments of Wow
Go behind-the-scenes as we explore what makes Disney a world-class leader in creating magical guest experiences. Discover the secrets behind how Disney captivates guests from all over the world, transforming everyday moments into extraordinary memories. We’ll dive into the strategies that turn visitors into lifelong fans, uncovering the art of immersive storytelling and attention to detail. Attendees walk away empowered with magical inspiration how to bring that same “wow” factor to their own events and customer interactions.
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"Kerry Lee Doehr embodies Disney, full stop.
From the moment I saw her walk on stage, knew she represented the brand without having to say a word. Not only was her presence on point, but she was engaging, and provided deep knowledge of Walt, Disneyland, and Disney’s rich tradition and culture. She was able to unpack and uncover all the subtle details that I know, and love about the Disney experience, without even recognizing them. Hearing her speak allowed me to appreciate and understand the amount of detail and nuance it takes to provide me, the guest, with an unforgettable experience every time I visit a park."
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E. Andal-James
C-vent Event Software​​​​
Premiere Signature Session
especially for women:
Check In. Level Up. Lead Boldly.
This transformational keynote is designed for women leaders in the hospitality industry—whether you’re an executive, director, or hourly leader on the rise. With humor, candor, and actionable tools, Kerry guides attendees through a journey of self-discovery and empowerment, beginning with her signature Imposter Interrupt exercise to silence self-doubt and establish belonging.
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Participants will explore the “Holy Grail” of bold leadership, uncover why leadership often bottlenecks at the director level, and learn how to move past it with intentional strategies. Through practical insights on executive communication, work-life balance, personal mission/vision building, and leading through uncertainty, this session equips women with tools they can put into practice immediately.
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This experience blends original content with global perspectives, including insights from Kerry’s network of women hospitality executives, to spark inspiration
and connection.
Most of all, it’s an invitation to reclaim—or rediscover—the superhero cape you may have forgotten still fits. Attendees will leave with fresh confidence, practical strategies, and the clarity to lead boldly
in their own authentic way
Premiere Signature Session
especially for women:
The Language of Leadership:
Phrases That Build Power & Presence
Words shape perception—and for women leaders, the right language can be the difference between being heard and being heeded.
Because women are often less exposed to direct communication coaching in their careers, they can unintentionally default to phrasing that undermines their authority—even when their expertise is unmatched. This session gives women leaders the tools to shift that dynamic with clarity and confidence.
Drawing on her career as a founding CEO, her time with The Walt Disney Company, and her work with an elite event clientele that has included former White House staff, a Disney CEO, and more, Kerry Lee Doehr shares how she has crafted and edited communications for teams, employees, and guests—earning consistently favorable outcomes and proving how language directly impacts leadership presence.
Attendees will not only explore real-world examples from boardrooms, team meetings, and guest interactions—they’ll also uncover some of the most common undermining phrases professional women use, and learn powerful replacements that elevate authority, credibility, and influence.
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Depending on the format, this talk can expand into an interactive mini-workshop, where participants role-play scenarios and practice using language that commands respect and drives results.
Super Session | Extended Format
Immersive Magic: Transporting Guests Into the Event Story With Experiential Tech
Unveil the power of cutting-edge technology to transform events into immersive, interactive experiences where guests don’t just watch the story—they become part of it.
From projection mapping and drones to the latest in AI, you’ll see how these innovations can elevate your storytelling and add unforgettable value.
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You’ll also learn how to collaborate effectively with tech partners, understand what’s required for seamless implementation, and gain insider knowledge directly from subject matter experts (SMEs) in the field. These pros share best practices and insights that every planner needs to know, ensuring you walk away ready to market, build, and deliver next-level event experiences.
Signature Session
The Write Fix:
Winning Strategies to De-Escalate, Influence and Connect
Written words carry weight—and in tense or ambiguous situations, they can either escalate conflict or create opportunity.
In this interactive session, we’ll tackle both internal communication (with colleagues, leaders, and teams) and external communication (with clients, vendors, and guests). You’ll gain practical strategies to de-escalate conflict, influence outcomes, and build stronger connections through emails, memos, and other written correspondence.
Together we’ll explore real-world examples and even workshop your toughest written challenges—submitted anonymously—so everyone can learn. (Yes, we’ll even address that co-worker whose emails somehow manage to bring out the worst in everyone and stall progress.)
With peer collaboration, actionable techniques, and a toolkit of winning words and approaches, you’ll leave ready to transform even the toughest exchanges into opportunities for clarity, trust, and success.
Super Session | Extended Format
Imagineering Your Way to Event & Service Mastery: Crafting Experiences from Concept to Showtime
Discover the legendary Disney Imagineer approach to designing unforgettable experiences, from the first spark of an idea to "opening day" (or showtime!). This session explores how to apply inspiring and innovative methods to events, hospitality, guest experiences, teamwork, and leadership.
You’ll discover how to prototype ideas in a financially secure way, avoid common mistakes creatives make when innovating, and tap into counter-intuitive techniques that spark fresh creativity.
Plus, enjoy a hands-on, interactive exercise guaranteed to leave you laughing while cementing key innovation concepts for take-home value. Along the way, you’ll also connect with fellow attendees in fun and delightful ways, making this an inspiring and memorable experience for all.
Signature Session
The Art of Telling a Customer
"No"
There are many reasons we have to say no and sometimes "no" includes delivering bad or hard-to-hear news for the situation at hand. In this session, gain inspiration about new ways to say no and redirect the recipient to a better relationship rather than create a divide. From more common circumstances to those more difficult requiring some extra finessing and magic. Enjoy a master mind session at the end while the speaker facilitates an open discussion and allows anyone to present their most challenging circumstances with regard to having to say no.
Signature Session
​Mastering
Push Back
In this session, we look at the top 5 reasons push-back can happen and learn how to read each case and respond with the goal of better outcomes, often resulting in a push-forward for all involved.
Push-back is not where dreams go to die, but rather the laboratory where they can be amplified to new levels, and perhaps in the process foster more effective communication and stronger organizations, team work, and long-term client relations.
Premiere Signature Session
Think Different.
Work Different.
Evolve Different.
In the crown jewel of this collection we’ll explore how to ignite a modern renaissance for your organization while honoring the traditions and heritages that helped it become what it is today.
You'll learn how to approach problems as potential symptoms of deeper issues, avoid the pitfalls of optimism (wait what?) during a crisis, and seize opportunities to innovate in real-time. Discover how to design a department with purpose, aligned with core values, and go beyond branding to define your true "why". We'll also dive into the power of constructive dissent from team members, embracing uncertainty as a strategy, and asking the tough questions that lead to progress and innovation. Walk away with practical tools to reimagine and lead through any challenge in the events and hospitality industry.
Signature Session
Prevent Burnout & Spark Creativity by Cultivating
Play & Empathy
The special events and hospitality industry is one of the highest burnout fields in the world. By cultivating play as an everyday practice and part of our work culture, and practicing empathy with coworkers and colleagues, studies show we are far less likely to burn out, and in fact, are more likely to stimulate creativity and innovation. Incorporating play into the workplace encourages collaboration, fosters resilience, and helps build stronger connections among team members. It also opens up space for fresh ideas, as creativity flourishes when people feel relaxed and engaged. Beyond reducing stress, playfulness allows us to approach challenges from new perspectives, unlocking innovative solutions that can elevate both personal and professional growth. Embracing play in the workplace not only boosts morale but can lead to higher productivity and more dynamic, memorable events.
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This session will address the value of play at work and then let loose with some inspiration and practice sessions to carry forward.
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Signature Session
The Essential Element of
Customer Exit Strategy
in Completing
Customer Experience Excellence
We're not talking about the predictable "how to save a sale"strategy. Nor are we talking about "how to fire" a toxic customer. This session levels up a look at one of the most under-focused-on parts of customer experience: when a customer leaves you. But it is in the "how" we craft the leave process and post-leave-process that ultimately reconciles the relationship- whether or not they book/hire you again. This power session audaciously examines an uncomfortable and often-ignored mission-critical part of customer experience.
a note from Kerry
Every audience – and every event – is unique. That’s why my speaking sessions aren’t one-size-fits-all. The topics you see above can be blended together, pulled apart, or expanded into something brand new to best serve your audience. Most importantly, I don’t just show up on event day. I partner with my clients and event planners to understand their goals, collaborate on the experience, and in many cases, even prepare with attendees ahead of time.
It’s this kind of customization and collaboration that makes the greatest impact—because when your event reflects the needs of your people, the results last long after the applause fades.
- Kerry